Safeguarding and Child Protection Policy and Protocols
East to west recognise the need to retain records for a specified period of time to allow for historical research, for young people to be able to make representation should an issue arise in the future, and to adhere to data protection, employment & tax regulation and legislation.
The table below describes the east to west approach to retaining data:
Safeguarding and Child Protection Policy and Protocols
Review Control
Reviewed annually by Head of Operations and Trustee with HR Responsibility
Deputy Designated Safeguarding Lead: Dan Beedell (Head of Income & Communications)
Training: Designated Safeguarding Lead (August 2023)
Renewal: August 2026
Deputy Designated Safeguarding Lead: Clare Biggins (Head of Wellbeing and People)
Training: Designated Safeguarding Lead (November 2022)
Renewal: November 2025
Deputy Designated Safeguarding Lead: Clive Biggins (Head of Quality & Impact)
Training: Designated Safeguarding Lead (August 2023)
Renewal: August 2026
Deputy Designated Safeguarding Lead: Cece Aherns (Team Lead – Hospital Project and Social Prescribing)
Training: Designated Safeguarding Lead (August 2024)
Renewal: August 2027
Trustee with Safeguarding responsibility: Alison Matts
Name: The east to west Trust
Address: Unit 4a, 80 High Street
Egham
Surrey, TW20 9HE
Tel No: 01784 438007
Charity Number: 1131229
Company Number: 6972769
Insurance Company: Public Liability with Case Charity Insurance (019869/04/24)
east to west is a Christian Charity of Compassion, Mercy and Justice, moved into action by the suffering and brokenness of young people.
Our mission: what do we seek to do? To bring Hope to young lives, that are vulnerable or ‘at risk’. Actively pursuing emotional, physical and spiritual wholeness for young people
Our passion: what drives us? To see young people impacted by Hope and so to transform lives and communities by Hope. To see Youth Team members and Churches empowered and equipped to impact young people with Hope.
east to west delivers nearly 15,000 hours of pastoral care and support to vulnerable young people by placing:
Our Commitment
1. Safeguarding children and vulnerable adults - the action we take to promote the welfare of children and protect them from harm - is everyone’s responsibility. Everyone who encounters children and families has a role to play
2. Safeguarding and promoting the welfare of children and vulnerable adults is defined for the purposes of this guidance as:
east to west recognise the need to provide a safe and caring environment for children, young people and vulnerable adults. We acknowledge that children, young people and vulnerable adults can be the victims of abuse manifested in a variety of ways:
We accept the UN Universal Declaration of Human Rights and the International Covenant of Human Rights, which states in article 2 that everyone is entitled to “all the rights and freedoms set forth therein, without distinction of any kind, such as race, colour, sex, language, religion, political or other opinion, national or social origin, property, birth or other status”. We also concur with the Convention on the Rights of the Child which states in Article 19 that they have a right to be protected from “all forms of physical or mental violence, injury or abuse, neglect or negligent treatment or exploitation, including sexual abuse, while in the care of parent(s), legal guardian(s), or any other person who has care of the child.” As an organisation we have therefore adopted the protocols set out in this safeguarding policy in accordance with statutory guidance. We are committed to build constructive links with statutory and voluntary agencies involved in safeguarding. The policy and attached practice guidelines are based on the ten Staying Safe and Secure safeguarding standards published by Thirtyone:eight (formerly the Churches' Child Protection Advisory Service and in line with relevant Safeguarding Children Board guidelines.
Our relationship with Thirtyone:eight as an umbrella organisation
We accept that the Thirtyone:eight disclosure unit, as our umbrella organisation, has a responsibility to ensure, as far as possible, that we comply with all the requirements in the DBS Code of Practice, this and other policy statements, and in other DBS procedures and processes. We undertake to keep Thirtyone:eight informed of any changes in our organisation, personnel or practices which could materially affect our ability to work within these expectations. Thirtyone:eight home page (thirtyoneeight.org)
We also utilise Aaron’s Department to complete DBS checks on our behalf. This is purely for financial reasons.
east to west undertakes to:
The east to west Trust - Protocols
SECTION 1
Recognising and responding appropriately to an allegation or suspicion of abuse. Understanding abuse and neglect.
Defining child abuse or abuse against a vulnerable adult is a difficult and complex issue. A person may abuse by inflicting harm or fail to prevent harm. Children and adults in need of protection may be abused within a family, an institution or a community setting. Very often the abuser is known or in a trusted relationship with the child or vulnerable adult. In order to safeguard those in our organisation we adhere to the UN Convention on the Rights of the Child and have as our starting point as a definition of abuse, Article 19 which states:
…Parties shall take all appropriate legislative, administrative, social and educational measures to protect the child from all forms of physical or mental violence, injury or abuse, neglect or negligent treatment, maltreatment or exploitation, including sexual abuse, while in the care of parent(s), legal guardian(s) or any other person who has the care of the child
Such protective measures should, as appropriate, include effective procedures for the establishment of social programmes to provide necessary support for the child and for those who have the care of the child, as well as for other forms of prevention and for identification, reporting, referral, investigation, treatment and follow-up of instances of child maltreatment described heretofore, and, as appropriate, for judicial involvement
Detailed definitions, and signs and symptoms of abuse, as well as how to respond to a disclosure of abuse is included in the appendix section of this policy.
Safeguarding Awareness
east to west is committed to on-going safeguarding training and development opportunities for all team members, developing a culture of awareness of safeguarding issues to help protect everyone. All our team members as part of their induction will receive training provided by the east to west DSL with subsequent training on a regular basis through yearly ‘in-house’ updates covering legal updates and changes to the east to west policy. As necessary it will be complemented through further training by external agency and/or the Surrey Safeguarding Children Partnership (SSCP) for Surrey, or the Royal Borough of Windsor and Maidenhead’s multi-agency Safeguarding Partnership.
east to west will also ensure that children and vulnerable adults are provided with information on where to get help and advice in relation to abuse, discrimination, bullying or any other matter where they have a concern
Responding to Allegations of Abuse
Under no circumstances should a worker carry out their own investigation into an allegation or suspicion of abuse; you must follow the protocols below:
Surrey:
Contact Children's Services
If there are concerns about the safety of a child, young person or an adult you should make contact with the Surrey Children’s Single Point of Access (C-SPA). The C-SPA is based at Fairmount House, Leatherhead and provides residents and people who work with children in Surrey with direct information, advice and guidance about where and how to find the appropriate support for children and families
Availability: 9am to 5pm, Monday to Friday
C-SPA Child Protection Consultation Line
The Child Protection Consultation Line provides advice and support to professionals to ensure we are able to direct you to the most appropriate service that can meet the child and family's needs.
The Consultation Line is open to all professionals who work with families who live in Surrey.
Availability: 9am to 5pm, Monday to Friday
Phone: 0300 470 9100 option 3
For concerns for an adult: ascmash@surreycc.gov.uk
If contact has been made with children's social care services and there is a need to contact the allocated social worker or family support worker directly, use the local area contact details below.
For any general or non-safeguarding concerns in relation to an adult (including young adults) please contact Adult Social Care
Local Area Contact details
North east: 0300 123 1610
The north east area covers the following three boroughs:
North west: 0300 123 1630
The north west area covers the following three district and boroughs:
South east: 0300 123 1620
The south east area covers the following three district and boroughs:
South west: 0300 123 1640
The south west area covers the following two boroughs:
Local Authority Designated Officer (LADO)
Monday to Friday from 9am to 5pm
The LADO Service manages allegations against individuals who work or volunteer with children in Surrey. If you have a concern regarding someone who works with children, contact the LADO on 0300 123 1650 or LADO@surreycc.gov.uk.
Royal Borough of Windsor & Maidenhead (RBWM):
Local Authority Designated Officer (LADO)
The LADO Service manages allegations against individuals who work or volunteer with children in Surrey. If you have a concern regarding someone who works with children, contact the LADO on 020 8891 7370 or LADO@achievingforchildren.org.uk
Hampshire:
The out of hours emergency number is 0300 555 1373 (email childrens.services@hants.gov.uk)
Local Authority Designated Officer (LADO)
The LADO Service manages allegations against individuals who work or volunteer
with children in Surrey. If you have a concern regarding someone who works with children, contact the LADO on 01962 876364 or child.protection@hants.gov.uk
London Borough of Richmond
The Children’s Services office telephone number (office hours) is 020 8547 5008. The out of hours emergency number is 020 8770 5000 (Make a referral to the Single Point of Access - London Borough of Richmond upon Thames)
Local Authority Designated Officer (LADO)
The LADO Service manages allegations against individuals who work or volunteer with children in Surrey. If you have a concern regarding someone who works with children, contact the LADO on 07774 332675 or LADO@achievingforchildren.org.uk
Other contacts:
Whilst allegations or suspicions of abuse will normally be reported to the DSL, the absence of the DSL or Deputy should not delay referral to Children’s Services or the Police (or taking advice from Thirtyone:eight)
Detailed protocols where there is a concern about a child:
Allegations of Physical Injury, Neglect or Emotional Abuse
If a child has a physical injury, a symptom of neglect or where there are concerns about emotional abuse, the DSL/Deputy will:
Allegations of Sexual Abuse
In the event of allegations or suspicions of sexual abuse, the DSL/Deputy will:
Allegations of Abuse against a person who works with children
If an accusation is made against a worker (whether a volunteer or paid member of team) whilst following the procedure outlined above, the DSL, in accordance with SSCB/LSCB procedures will liaise with Children’s Social Services with regard to the suspension of the worker, also making a referral to the Local Authority Designated Officer (LADO) on the same day the potential allegation has been raised. Consideration will also be given to whether a referral should be made to the ISA Vetting and Barring Scheme lists, advice will be sort from the LADO.
SECTION 2
Prevention: Safe recruitment (see Safer Recruitment Policy)
east to west will ensure all team members will be appointed, trained, supported and supervised in accordance with government guidance on safe recruitment. This includes ensuring that:
Detailed information on recruitment for paid/volunteer team members and DBS policy are included in the appendix section of this policy.
Management of Team members – Codes of Conduct
east to west are committed to supporting all team members and ensuring they receive support and supervision. All team members have been issued with a code of conduct towards children and young people (Boundaries and Standards Policy). east to west undertakes to follow the principles found within the ‘Caring for Young People and the Vulnerable? Guidance for Preventing Abuse of Trust’ issued by the Home Office in 2003 and it is therefore unacceptable for those in a position of trust to engage in any behaviour which might allow a sexual relationship to develop for as long as the relationship of trust continues.
Please refer to east to west’s protocol on Boundaries and Standards.
SECTION 3
Pastoral Care: Supporting those affected by abuse
east to west is committed to offering pastoral care and support to all those attending east to west activities who have been affected by abuse, including working with statutory agencies as appropriate. The team members will normally support them through 1:1 sessions or will refer to local youth counselling or specialist counselling provision where appropriate.
Working with offenders
When a young person attending an east to west activity is known to have abused children the DSL and the Deputy will undertake an east to west risk assessment to determine the appropriate level of supervision and boundaries to be implemented to ensure a commitment to the protection of children.
SECTION 4
Good Practice
As an organisation working with children and young people we wish to operate and promote good working practice – this will include meetings in 1:1 situations, and the number of young people in support groups, where appropriate ratios will be maintained. This will enable team members to run activities safely, develop good relationships and minimise the risk of false accusation. As well as a general code of conduct for team members we also have specific good practice protocols and forms for the projects we are involved in and these are attached in the Appendix.
Working in Partnership
The diversity of organisations and settings means there can be great variation in practice when it comes to safeguarding children and young people. This can be because of cultural tradition, belief and religious practice or understanding, for example, of what constitutes abuse. We therefore have clear protocols regarding our expectations of those with whom we work in partnership, whether in the UK or not. We will discuss with all partners our safeguarding expectations and have a partnership agreement for safeguarding.
Good communication is essential in promoting safeguarding, both to those we wish to protect, to everyone involved in working with children and young people and to all those with whom we work in partnership. This safeguarding policy is just one way of promoting safeguarding. In addition, we display a number of helpline numbers in schools team members’ offices.
This policy will be reviewed annually.
Signed:
Chair of Trustees *
Date: 20 October 2024 Print Name: Matthew Armsby
Signed:
Safeguarding Trustee
Date: 20th October 2024 Print Name: Alison Matts
.
* This document would ordinarily be signed by the CEO and Chair of Trustees. Due to a CEO interregnum this update has been signed by both the Chair of Trustees and Safeguarding Trustee.
This document is based on a Model Safeguarding Policy supplied by Thirtyone:eight. This Policy must not be copied by other churches/organisations.
Safeguarding Statement
east to west recognises the importance of its work with children, young people and adults in need of protection and its responsibility to protect everyone entrusted to our care.
The following statement was agreed by the Board of Trustees on 26th September 2024
east to west is committed to the safeguarding of children and vulnerable adults and ensuring their well-being.
Specifically:
of the place of worship/organisation unless they pose a risk to the safety of those we serve
We are committed to:
We recognise:
We will review this statement and our policy and protocols annually.
If you have any concerns for a child or vulnerable adult, then speak to one of the following who have been approved as DSLs for this organisation
Dan Beedell – Designated Safeguarding Lead
Clare Sampson – Deputy Designated Safeguarding Lead
Clare Biggins – Deputy Designated Safeguarding Lead
Cece Ahrens - Deputy Designated Safeguarding Lead
A copy of the full policy and protocols is available in the office and stored on SharePoint
A copy of the “Safeguarding is a priority here” poster can be seen at the following link and a completed version is on display in the office
N.B. it is no longer necessary to lodge a copy of our safeguarding policy with Thirtyone:eight, the Surrey SSCB, or the Royal Borough of Windsor and Maidenhead LSCB team.
Signed:
Chair of Trustees
Date: 20th October 2024222 Print Name: Matthew Armsby
Signed: Safeguarding Trustees
Date: 20th October 2024 Print Name: Ali Matts
APPENDICES
Good Practice Guidelines and Protocols
Appendix A – Overall Definitions
Definition of a child & vulnerable adult
The legal definition of a child is someone under the age of 18. Some legislation in the UK allows young people from age 16 to make certain decisions for themselves but safeguarding legislation applies to anyone under the age of 18 because this is the legal definition of a child. The Children Act 1989 and 2004 in England and Wales, the Children (Scotland) Act 1995 in Scotland and the Children (Northern Ireland) Order 1995 in Northern Ireland similarly define a child as someone under 18.
Throughout this manual when we refer to a child our meaning (unless otherwise stated) is a person under the age of 18.
Definition of vulnerable adult / adult in need of protection
An adult is someone over 18 (unless specific legislation states otherwise). The Universal Declaration of Human Rights (1948), the European Convention on Human Rights, the Human Rights Act 1998 and the UN Convention on the Rights of Persons with Disabilities (2008) all state that adults should be free from abuse.
It follows that some adults because of circumstance or particular vulnerability or risk may be in need of protection. Vulnerable adults are also known as ‘adults at risk’.
'No secrets: Guidance on developing and implementing multi-agency policies and procedures to protect vulnerable adults from abuse’ - Department of Health and Home Office (updated January 2015) states a vulnerable person is someone:
‘who is or may be in need of community care services by reason of mental or other disability, age or illness; and who is or may be unable to take care of him or herself, or unable to protect him or herself against significant harm or exploitation’
Appendix B – Definitions & Signs of Abuse (NSPCC)
Definitions and signs of child abuse | NSPCC Learning
Appendix C – Handling, use, storage, retention and disposal of Disclosure and Disclosure Information
Introduction
The Data Protection Act 2018 is designed to provide privacy protection for individuals about whom certain personal information is kept. It lays down 'best practice' principles for those who keep the data and it applies to paper records as well as computerised information. The Act covers the whole of the UK, and all organisations, including places of worship, must comply with the rules on processing data.
Where disclosing information might place a child, young person or vulnerable adult at risk, then safeguarding considerations take precedence over data protection. In certain circumstances the Data Protection Act allows for disclosure of information without the consent of the person involved, including for the prevention or detection of crime, or the apprehension or prosecution of offenders. The European Convention of Human Rights also makes provision for the disclosure of information in connection with 'the protection of health or morals, for the protection of the rights and freedoms of others and for the prevention of disorder or crime…. Disclosure should be appropriate for the purpose and only to the extent necessary to achieve that purpose'.
Children, young people and vulnerable adults have the right to be protected from harm and therefore information relating to concerns that a child, or any other vulnerable person, is at risk of significant harm should not be withheld on the basis that it might be unlawful.
General Storage and Access
(https://Thirtyone:eight.org/get-help/safeguarding-manual/infocus/data-retention-advice/)
east to west complies fully with the DBS Code of Practice regarding the correct handling, use, storage, retention and disposal of Disclosure and Disclosure information. It complies with its obligations under the Data Protection Act and other relevant legislation pertaining to the safe handling, use, storage, retention and disposal of such information.
Storage and Access
Disclosure information is not kept with an applicant’s personnel file. Such material is always kept separately and securely in a lockable, non-portable storage container with access strictly controlled
and limited to those who are entitled to see it as part of their duties. Electronic disclosure information is held on a secure password protected system accessible only to those authorised to view it in the course of their duties.
Handling
In accordance with Section 124 of the Police Act 1997, Disclosure information is only passed to those who are authorised to receive it in the course of their duties (Director of the Trust, Child Protection Officer, Deputy Child Protection Officer). We maintain a record of all those to whom disclosure information has been revealed and we recognise that it is a criminal offence to pass this information on to anyone who is not entitled to receive it.
Usage
Disclosure information is only used to the specific purpose for which it is requested and for that which the applicant’s full consent has been given
Cases where the disclosure prevents the applicant having unsupervised contact with children/or vulnerable adults.
Current Disclosure
For the purposes a ‘Current Disclosure’ shall be one, which is less than three years old, thereby giving requirement that Disclosures be obtained before every three years. Any team/volunteers who are
due a new DBS will register with the DBS Update Service and east to west will request to have signed permission to check the register. Status checks will be conducted by east to west on those team/volunteers who are registered with the DBS update service.
Appendix D - Retention – post recruitment
Retention
Once a recruitment (or other relevant) decision has been made, we do not keep the Disclosure information for any longer than is necessary. This is generally for a period up to six months to allow for the consideration and resolution of any disputes and complaints. For disclosure certificates, from June 2013 no paper copies or electronic copies will be received or stored. In exceptional circumstances, if it is necessary to keep the disclosure information for longer than six months, east to west will consult with Thirtyone:eight Disclosure Unit who will seek advice from the DBS giving full consideration to the Data Protection and Human Rights of the individual subject before doing so. Throughout this time the usual conditions regarding safe storage and controlled access will continue to apply.
Disposal
Once the retention period has elapsed, we ensure that any disclosure information is immediately suitably destroyed by secure means i.e. by shredding, pulping or burning. While awaiting destruction, disclosure information will not be kept in any insecure receptacle e.g. waste bin or confidential waste sack. We will not keep any photocopy or other image of Disclosure information or any copy or representation of the contents of disclosure information. However, we may keep a record of the date of issue of disclosure information, the name of the subject, the type of disclosure information requested, the position for which disclosure information was requested, the unique reference number of disclosure information, and the details of the recruitment decision taken. For a disposal of electronic disclosure results and information, the system automatically deletes the record in line with DBS retention guidelines above, automatically archiving only the minimum information as laid out in the DBS Code of Practice and in line with the paper resources.
Appendix E – Young people with Special Needs
Churches and organisations need to be aware that children and young people who have a disability can be at greater risk of abuse. They will often require more help with personal care, such as washing, dressing, toileting, feeding, mobility etc, may have limited understanding and behave in a non-age appropriate way. For example, a young person of 17 might behave in a manner more akin
to a 2-3 year old, particularly in demanding cuddles or sitting on a worker's lap. Others experience difficulties in communication because they are blind, or deaf/blind, and are reliant on physical contact for communication. Some may have
severe learning difficulties. All these factors make it harder to uncover abuse when it is occurring and in also setting boundaries that take into account the needs of these young people.
There is therefore a need for extra vigilance, recognising that a worker may encounter the following difficulties:
The church and other organisations have a pivotal role in empowering those with disabilities by:
Appendix F: Sexting – a policy statement
https://learning.nspcc.org.uk/research-resources/briefings/sexting-advice-professionals
Sexting is when people share a sexual message and/or a naked or semi-naked image, video or text message with another person. It's also known as nude image sharing.
Children and young people may consent to sending a nude image of themselves. They can also be forced or coerced into sharing images by their peers or adults online.
If a child or young person originally shares the image consensually, they have no control over how other people might use it.
If the image is shared around peer groups it may lead to bullying and isolation. Perpetrators of abuse may circulate a nude image more widely and use this to blackmail a child and/or groom them for further sexual abuse.
It's a criminal offence to create or share explicit images of a child, even if the person doing it is a child. If sexting is reported to the police, they will make a record but may decide not take any formal action against a young person.
Policy statement
The east to west Trust aims to respond appropriately to any incidents of sexting that might involve the children and young people the organisation works with. A team member will not wait for a child to tell them directly that they have been involved in sexting; they will make the DSL aware of the situation as soon as possible.
Protocols
If you think a child is in immediate danger, contact the police on 999. If you're worried about a child but they are not in immediate danger, you should share your concerns.
Privacy Policy
At the heart of all we do are our values. These are: A commitment to operating with integrity; a desire to be community; a knowledge that we need to be selfless; a response that is compassionate; a promise to be devoted and a love of having fun. All east to west policies and procedures must be viewed through this lens.
Our privacy policy reflects our desire to respect those who share information with us in order that we can contact you with insights about the work of The east to west Trust. The following notes outline how The east to west Trust will gather information and the information will be used
1. What information do we gather?
As a supporter of, or someone interested in, The east to west Trust you may be asked to provide us with personal information such as your name, address, telephone number and email address when you contact us.
This information is collected for internal administrative purposes only and will not be passed to any other organisations. Some of the information we collect through forms (e.g. on our website) is marked as mandatory and other information is provided voluntarily. Mandatory information allows us to contact you and keep you up to date with what we are doing as an organisation. Voluntary information allows us to create a picture of you as a (potential) supporter allowing us to tailor our interactions more specifically for your needs e.g. if you highlight an interest in volunteering opportunities, we’ll be able to let you know if an opportunity becomes available.
2. Confidentiality
The east to west Trust will treat your data with the strictest confidence and have put in place both physical and online measures to maintain its security. This confidence will be maintained, except for any safeguarding issues where a significant risk of serious harm has been identified against you or someone else. In this instance, we may have to pass on relevant data to third parties such as the emergency services.
3. Donation details
We will hold your banking details in the case of standing orders and gift aid registration. This enables us to monitor our income and set our budgets accordingly. Banking details around one-off gifts, or donations will not be kept on record and will be deleted as appropriate once a transaction has been completed
4. How do we use your information?
We use your personal data to allow us to do several things:
5. Who will we share this information with?
We do not share the information we collect with any third party. We are subject to the Data Protection Act 2018 and GDPR (General Data Protection Regulations) and comply with the principles contained within it.
6. How do we protect your information?
We follow the Information Commissioner’s Office’s recommendations for data security. Any online donations are protected by the payment processor we use who have their own security measures to keep your personal banking details safe. Please see their privacy policy for more information.
7. What rights do you have to access, change or remove your information?
You have the right to receive a copy of the information that we have collected from you. You can request any inaccurate personal data to be rectified or destroyed. We are focused on making your experience of east to west as positive as possible in addition to our obligation to keep any data we collect as accurate as reasonably possible.
You have the right to access and amend or ask us to remove your personal information at any time and if you wish to do so:
8. Use of Cookies
When you provide us with personal information through our website, we may use "cookies". A cookie is a short amount of data that is sent to your browser by a web
server and can only be read back by the server that sent it to you. A cookie functions as your identification card and we may use it to track your bookings, log your IP address, or record other information about you. Cookies cannot be executed as code or deliver viruses. Most browsers can accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.
9. External links
If using our website, it may contain links to other sites at which your personal information is collected, for example on our ticketing platform (if hosted by an outside agency). When following a link to another site, the collection and use of your personal information is controlled by the privacy policy of that site. We do not accept any responsibility or liability for the privacy policies of external websites and your use of external websites is at your own risk.
All information is correct at the time of publication. We reserve the right to make alterations should circumstances require it.
This brand-new project for east to west started in July 2024 partnering with ProCare Health and the Matrix Trust.
Our east to west relational counsellors build strong, trusting relationships with students in schools.
At east to west we are proud partners of The Surrey Wellbeing Partnership.
East to West have a long-standing record of delivering successful outcomes in school.
The east to west Hospital Project provides pastoral care and support for young people and families.