Privacy Policy

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At the heart of all we do are our values. These are: A commitment to operating with integrity; a desire to be community; a knowledge that we need to be selfless; a response that is compassionate; a promise to be devoted and a love of having fun. All east to west policies and procedures must be viewed through this lens.  

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Our privacy policy reflects our desire to respect those who share information with us in order that we can contact you with insights about the work of The east to west Trust. The following notes outline how The east to west Trust will gather information and the information will be used

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1. What information do we gather?

As a supporter of, or someone interested in, The east to west Trust you may be asked to provide us with personal information such as your name, address, telephone number and email address when you contact us.

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This information is collected for internal administrative purposes only and will not be passed to any other organisations. Some of the information we collect through forms (e.g. on our website) is marked as mandatory and other information is provided voluntarily. Mandatory information allows us to contact you and keep you up to date with what we are doing as an organisation. Voluntary information allows us to create a picture of you as a (potential) supporter allowing us to tailor our interactions more specifically for your needs e.g. if you highlight an interest in volunteering opportunities, we’ll be able to let you know if an opportunity becomes available.

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2. Confidentiality

The east to west Trust will treat your data with the strictest confidence and have put in place both physical and online measures to maintain its security. This confidence will be maintained, except for any safeguarding issues where a significant risk of serious harm has been identified against you or someone else. In this instance, we may have to pass on relevant data to third parties such as the emergency services.

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3. Donation details

We will hold your banking details in the case of standing orders and gift aid registration. This enables us to monitor our income and set our budgets accordingly. Banking details around one-off gifts, or donations will not be kept on record and will be deleted as appropriate once a transaction has been completed

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4. How do we use your information?

We use your personal data to allow us to do several things:

1. It allows us to keep you up to date with the relevant work of The east to west Trust
2. It provides us with an opportunity to share the events and fundraising activities that we have planned
3. We use your data to inform you of relevant appeals or funding requests we may have
4. It allows us to claim gift aid (an extra 25%) on some donations/gifts
5. Knowing your preferred method of communication enables east to west to work more effectively with you ensuring you get the information you require in a way that works for you
6. It allows us to keep track of your wishes and the permissions you have given regarding your data and what we keep of it.

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5. Who will we share this information with?

We do not share the information we collect with any third party. We are subject to the Data Protection Act 2018 and GDPR (General Data Protection Regulations) and comply with the principles contained within it.

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6. How do we protect your information?

We follow the Information Commissioner’s Office’s recommendations for data security. Any online donations are protected by the payment processor we use who have their own security measures to keep your personal banking details safe. Please see their privacy policy for more information.

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7. What rights do you have to access, change or remove your information?

You have the right to receive a copy of the information that we have collected from you. You can request any inaccurate personal data to be rectified or destroyed. We are focused on making your experience of east to west as positive as possible in addition to our obligation to keep any data we collect as accurate as reasonably possible.

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You have the right to access and amend or ask us to remove your personal information at any time and if you wish to do so:

• please email us at info@easttowest.org.uk
• call us on 01784 438007 or
• write to us at Unit 3, 80 High Street, Egham, Surrey, TW20 9HE

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8. Use of Cookies

When you provide us with personal information through our website, we may use "cookies". A cookie is a short amount of data that is sent to your browser by a web

server and can only be read back by the server that sent it to you. A cookie functions as your identification card and we may use it to track your bookings, log your IP address, or record other information about you. Cookies cannot be executed as code or deliver viruses. Most browsers can accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.

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9. External links

If using our website, it may contain links to other sites at which your personal information is collected, for example on our ticketing platform (if hosted by an outside agency). When following a link to another site, the collection and use of your personal information is controlled by the privacy policy of that site. We do not accept any responsibility or liability for the privacy policies of external websites and your use of external websites is at your own risk.

​All information is correct at the time of publication. We reserve the right to make alterations should circumstances require it.

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